Contacting SBGrid
If you need to report an issue with an SBGrid workstation, are having trouble with your network account, accessing your files, or cannot access the SBGrid programs tree, please send an email to help@sbgrid.org or use the contact form.
Backups
Backups are performed on a regular basis by the research computing group at DFCI. If you have any questions about backups, need files restored, or have any general issue regarding backups, contact the Research Computing group via this web page: Help Me - DFCI Research Computing
Networking & General IT Support
To report problems regarding the network at DFCI, or general computing support, contact the Partners Healthcare Help desk at: helpdesk.partners.org (Note: this link only works from a Partners network connection)