Posted in
Contacting SBGrid
If you are having trouble with any of the SBGrid research workstations, your network account or files, or with the network in your lab, please send an email to help@sbgrid.org or use the contact form.
Be sure to review our article on submitting a help ticket before requesting help.
CHB Account and Remote VPN Access Help
For help with your CHB email account or external VPN access, please contact the Children's helpdesk at help.desk@tch.harvard.edu or by calling 617-355-4357.
Network Outages
If you experience a major HHMI network outage, please contact Dmitry Filonov at 617-919-4702 (Emergencies ONLY).